Tell us about your device. We use the information only to contact you about your enquiry.
Do not send passwords, PIN codes or personal documents. Device photos are optional.
Fields marked * are required.
By submitting, you send the details to the workshop for a reply. See the privacy notice below.
An enquiry is not a paid order. Before repair, we agree the service, price, parts and timeframe. Your statutory rights remain.
Full Terms of Service for the website and services →
These terms concern the website and enquiry form of М&Л сервиз ЕООД. Registration details appear in the privacy notice. Contact uslovia@milserviz.com or 0876 301 045. Each service is agreed separately.
The website describes diagnosis, repair and servicing. Availability is not confirmed for every make, model or fault. Intervention, parts and scope are clarified after an enquiry and, where necessary, inspection.
Submission requests contact, not repair. It does not approve paid diagnosis, reserve parts or create payment obligations. An automated receipt is not device acceptance or a service contract. Agree handover before sending a device.
Provide working contact details, brand, model and an accurate description to the best of your knowledge. Symptoms, timing, earlier repairs, impacts and liquid exposure may help. You need not diagnose the fault. Correct mistakes; do not supply others’ data without an appropriate basis.
Photos are optional. Only supply images you are entitled to provide, without identity documents, passwords, payment data, other people or private messages. Photos do not replace inspection. Size and resolution limits apply. Uploading does not transfer ownership or authorise advertising use.
Phone, email and photo guidance is preliminary unless expressly agreed otherwise. Inspection may be necessary. Agree diagnostic charges or their calculation, including any fee if repair is declined, before paid diagnosis. An enquiry alone creates no fee.
Agree work, parts, price or calculation method, taxes and extra charges before ordering. Additional paid work requires prior agreement. Declining a revised quote does not cancel payment for a separately and validly agreed service already performed.
Record the model, condition, accessories, symptoms and agreed work at handover. Customers must be entitled to submit the device. Necessary access is discussed separately. Do not send passwords through the form. Paid work is confirmed separately.
Clarify part type, compatibility and model-specific limits. There is no automatic claim that parts are original or the workshop is manufacturer-authorised. Discuss biometric, pairing and software restrictions first. Factory water resistance is not assumed without express confirmation.
Timing is agreed per service. An estimate is not a guaranteed completion hour unless expressly agreed. Material delays involving parts, further checks or other circumstances should be communicated. Statutory rights regarding delay and non-performance remain.
Where possible, back up important data before servicing. Backup, transfer and recovery are not included unless agreed. Discuss actions affecting files beforehand. Recommending a backup does not release the workshop from liability for its own breach or remove statutory rights.
Agree payment and collection for the service. Legally required documents are provided. You may check agreed functions and report problems. Collection and initial testing do not waive hidden-defect rights. No automatic storage fees or ownership transfer are imposed.
Statutory rights remain. Any additional commercial warranty separately states its duration, scope and procedure. Complaints should identify the device, service, documents and symptoms. Absence of an extra warranty does not remove legal protection. Waiver of rights is not required.
An enquiry is not a paid contract. A later distance or off-premises consumer contract is subject to applicable rules, including normally a 14-day withdrawal period for services from conclusion where relevant. Provide instructions and exceptions before commitment. Repairs are not all automatically exempt.
Where required, obtain an express request to start during the withdrawal period separately. Submission is not that request or a waiver. Proportionate payment after withdrawal is due only when legal conditions are met. Loss of rights after full performance depends on consent and acknowledgement requirements.
The privacy notice is separate from these terms. An enquiry is not marketing consent or permission to publish photos. Data is processed for the stated purpose through the listed providers. Actual access, retention and deletion practices must match published information.
Do not use the form for spam, malware, unlawful content, fraud or unauthorised access. Technical failure does not confirm receipt. Use the contacts for urgent matters or if confirmation is missing. Maintenance restrictions do not cancel contractual obligations.
Nothing excludes liability that cannot legally be excluded, including applicable intentional misconduct, gross negligence or infringement of mandatory consumer rights. Photo-assessment limits do not exclude responsibility for defective work. Disputes depend on the agreement, performance and law.
You may seek voluntary resolution without losing access to authorities or courts. Contact the Bulgarian Commission for Consumer Protection at kzp.bg for consumer and conciliation information, and the data-protection authority at cpdp.bg for data matters. No mandatory arbitration is imposed.
Changes apply prospectively without unilaterally amending existing orders. Individual agreements and mandatory law prevail. An inapplicable clause does not invalidate other lawful provisions. Law and jurisdiction are determined legally without removing mandatory consumer protections.