Terms of Service

2. Scope

The website provides information about the sale of accessories, phone repair and cleaning, laptop and computer repair and reinstallation, software services and diagnostics. Not every make, model or fault can be serviced. Whether we can work on a device, the parts and the scope are clarified after an enquiry and, where necessary, inspection.

3. Using the website and the information on it

You can browse the website and send enquiries free of charge and without registration. The information on it is general. Descriptions of services, timeframes and options are not a binding offer unless the workshop has confirmed them for your specific device and service. We try to keep the information accurate and up to date, but it may change without notice.

4. Intellectual property and trademarks

The texts, logo, design and photos on the website belong to М&Л сервиз ЕООД or are used with the permission of the rights holders. Do not copy, alter or publish them for commercial purposes without written consent.

Brand and model names (for example Apple, Samsung, Xiaomi, Huawei) are trademarks of their respective owners and are mentioned only to describe the scope of our services. This does not mean that the workshop is authorised by, or affiliated with, the manufacturer unless expressly stated otherwise.

5. An enquiry is not a paid order

Submission requests contact, not repair. It does not approve paid diagnosis, reserve parts or create payment obligations. An automated receipt is not device acceptance or a service contract. Agree handover before sending a device.

6. Accurate information

Provide working contact details, brand, model and an accurate description to the best of your knowledge. Symptoms, timing, earlier repairs, impacts and liquid exposure may help. You need not diagnose the fault. Correct mistakes; do not supply others’ data without an appropriate basis.

7. Photos and files

Photos are optional. Only supply images you are entitled to provide, without identity documents, passwords, payment data, other people or private messages. Photos do not replace inspection. Size and resolution limits apply. Uploading does not transfer ownership or authorise advertising use.

8. Assessment and diagnosis

Phone, email and photo guidance is preliminary unless expressly agreed otherwise. Inspection may be necessary. Agree diagnostic charges or their calculation, including any fee if repair is declined, before paid diagnosis. An enquiry alone creates no fee.

9. Quotes and costs

Agree work, parts, price or calculation method, taxes and extra charges before ordering. Additional paid work requires prior agreement. Declining a revised quote does not cancel payment for a separately and validly agreed service already performed.

10. Handover and authorisation

Record the model, condition, accessories, symptoms and agreed work at handover. Customers must be entitled to submit the device. Necessary access is discussed separately. Do not send passwords through the form. Paid work is confirmed separately.

11. Parts and functions

Clarify part type, compatibility and model-specific limits. There is no automatic claim that parts are original or the workshop is manufacturer-authorised. Discuss biometric, pairing and software restrictions first. Factory water resistance is not assumed without express confirmation.

12. Timing and communication

Timing is agreed per service. An estimate is not a guaranteed completion hour unless expressly agreed. Material delays involving parts, further checks or other circumstances should be communicated. Statutory rights regarding delay and non-performance remain.

13. Files and backups

Where possible, back up important data before servicing. Backup, transfer and recovery are not included unless agreed. Discuss actions affecting files beforehand. Recommending a backup does not release the workshop from liability for its own breach or remove statutory rights.

14. Collection and payment

Agree payment and collection for the service. Legally required documents are provided. You may check agreed functions and report problems. Collection and initial testing do not waive hidden-defect rights. No automatic storage fees or ownership transfer are imposed.

15. Guarantees and complaints

Statutory rights remain. Any additional commercial warranty separately states its duration, scope and procedure. Complaints should identify the device, service, documents and symptoms. Absence of an extra warranty does not remove legal protection. Waiver of rights is not required.

16. Distance contracts and withdrawal

An enquiry is not a paid contract. A later distance or off-premises consumer contract is subject to applicable rules, including normally a 14-day withdrawal period for services from conclusion where relevant. Provide instructions and exceptions before commitment. Repairs are not all automatically exempt.

17. Early service performance

Where required, obtain an express request to start during the withdrawal period separately. Submission is not that request or a waiver. Proportionate payment after withdrawal is due only when legal conditions are met. Loss of rights after full performance depends on consent and acknowledgement requirements.

18. Privacy

The privacy notice is separate from these terms and is on the enquiry page. An enquiry is not marketing consent or permission to publish photos. Data is processed for the stated purpose through the listed providers. Our practice on access, retention and deletion follows what the notice states.

19. Acceptable use

Do not use the website or the enquiry form for spam, malware, unlawful content, fraud or unauthorised access. Technical failure does not confirm receipt. Use the contacts for urgent matters or if confirmation is missing. Temporary unavailability of the website for maintenance does not cancel obligations under an agreed contract.

20. Third-party links and services

The website links to external services such as Google Maps and Facebook. They are operated by third parties, and their own terms and privacy policies apply. We are not responsible for the content or practices of external sites.

21. Liability and rights

Nothing excludes liability that cannot legally be excluded, including applicable intentional misconduct, gross negligence or infringement of mandatory consumer rights. Photo-assessment limits do not exclude responsibility for defective work. Disputes depend on the agreement, performance and law.

22. Complaints and disputes

You may seek voluntary resolution with the workshop without losing access to authorities or courts. For consumer matters and conciliation procedures, contact the Bulgarian Commission for Consumer Protection (kzp.bg). For data matters, contact the Commission for Personal Data Protection (cpdp.bg). No mandatory arbitration is imposed.

23. Changes and individual agreements

Changes apply prospectively and do not unilaterally amend an order already placed. Individual agreements and mandatory law prevail. An inapplicable clause does not invalidate other lawful provisions. Bulgarian law applies, without removing mandatory consumer protections. The version published on this page applies; the date of the last update is shown at the top.